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PRIVACY POLICY

Effective Date: 13/05/2025

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At Your Natural Products, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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1. What Personal Information We Collect

We may collect the following types of personal information:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information

  • Order history

  • Any other information you voluntarily provide to us (e.g., through contact forms, emails, or customer surveys)

We do not collect or store your credit card details. All online payments are processed securely through trusted third-party payment gateways.

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2. How We Collect Your Information

We collect personal information when you:

  • Place an order on our website

  • Sign up for our newsletter

  • Contact us via email or forms

  • Interact with us on social media

  • Participate in surveys or promotions

We may also collect non-personally identifiable information (e.g., browser type, device type, pages visited) through the use of cookies or analytics tools.

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3. How We Use Your Information

Your information is used to:

  • Process and fulfill your orders

  • Communicate with you about your order or inquiries

  • Improve our website, products, and services

  • Send promotional emails (only if you have opted in)

  • Comply with legal obligations

We will not sell, rent, or trade your personal information to any third party.

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4. Disclosure to Third Parties

We may share your information with trusted third-party service providers who assist with:

  • Payment processing

  • Shipping and delivery

  • Marketing and communications

  • Website analytics

These providers are required to handle your data in accordance with Australian privacy laws.

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5. Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Our website uses SSL encryption and secure payment systems to protect your data.

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6. Access and Correction

You have the right to access the personal information we hold about you and request corrections if it is inaccurate or outdated. To request access or changes, please contact us using the details below.

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7. Cookies and Analytics

Our website uses cookies to enhance your browsing experience and to collect anonymous usage data. You can disable cookies through your browser settings, although some features of the site may not function properly.

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8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.

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9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at:

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Your Natural Products
Email: info@yournaturalproducts.com.au
Phone: 0427 343 347
Address: U7/2 Drummond St Mount Saint Thomas NSW 2500

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If you're not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

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